Privacy
This portal is run by Solven Growth for Ascot Childcare & Kindy. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988.
What this portal holds
The names, phone numbers and email addresses of families who have enquired with Ascot Childcare & Kindy, plus their enquiry source, tags, tour bookings and where they are in the enrolment process. This comes from Ascot Childcare & Kindy's customer system and is copied here so staff can see it in one place.
Who can see it
Only staff that Ascot Childcare & Kindy has invited, and the Solven Growth team who run the portal. Each centre can only ever see its own families. Every time a Solven team member views a centre's portal, it is recorded.
Where it is kept
On servers in Sydney, Australia. Data is encrypted in transit and at rest.
What we don't do
We don't use advertising trackers or third-party analytics on this portal, and we never sell or share family details.
Seeing or correcting your details
If you are a parent and want to see, correct or remove your details, contact Ascot Childcare & Kindy directly. They can update their records, and the portal follows within a few minutes.
Questions or complaints
Email Solven Growth at hello@solvengrowth.com. If you aren't happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.